FREQUENTLY ASKED QUESTIONS

Ordering FAQ

How can I place an order?


We have a few different ways to order. You can submit a quote, design your own & order online, or browse our catalogue and submit a quote that way. All of these methods are handled via email, which is our preferred method of contact. (Please see our "order info" page for more details.) You can also call our office at 262-672-5625 if you have any questions.




What is your minimum/maximum order?


Minimum in most cases, just 1 piece. We're equipped with automatic and manual screen printing presses as well as state of the art Direct To Garment machines. So we're sure to find a solution. Maximums really don't exist. We currently have the capability of producing roughly 5000+ pieces per 8 hour shift.




What information do you need for a quote/order?


In order to quote a job accurately and place it in our system we need the following: 1. Quantity of pieces needed 2. Desired product color 3. A list/breakdown of sizes 4. Artwork in high format 5. A "needed in hand" date. 6. A shipping address (pickup is always welcome at our Racine Wisconsin location) In most cases we will request to see the artwork before we quote a job, to ensure that it is, infact, print ready. Once we have all of this information, we send you detailed mockups as well as a quote that is ready to review and pay throigh our automated system. You are under no obligation to pay, unless of course, you approve the quote and would like us to start the job.




What is your turnaround time?


Our standard turnaround time is 7-10 days. But we're always willing to work with you to get you what you need in a tight time frame. If we can make it happen, we will. Smaller orders (less than 24 shirts) will usually be turned around much quicker than that, in most cases, 2-3 days. Please note that our "turnaround time clock" starts once quote has been approved and payment has been made. Artwork is important here. If artwork is not print ready, this could delay turnaround time.




Do you offer contract printing?


Based on volume yes. We do not offer contract pricing to everyone. If you need a reliable vendor to handle your contract printing, please email us.




Do I get to see what they look like before I order?


Absolutely! Infact we don't put your job into production until the mockup / artwork is approved. Keep in mind that your mockup is a visual representation of your finished product. Colors may differ slightly once printed to the shirt, unless you specify exact pantone colors. But all the print size/placement info will be intact. In most cases, your mockup will be included in your quote.




What if I need to ruturn an order?


Since this is a custom screen printed order, we don't accept returns or refunds. However, if there is an issue, let us know and we'll do our best to get you taken care of. We have a pretty solid process in place that makes mistakes extremely rare.




Payment info?


Our quote system will automatically send you a payment link once your quote is approved that you can pay using a Credit Card. We also accept cash, checks, PayPal, and ACH Bank Transfer. We do not accept mobile app payments (cash app, venmo, etc) Payment is due in full before we start the job. If you need 50% deposit terms, or need to "split" a quote, please contact us. We do offer net 30 / net 60 day terms to select clients. (Corporate, Schools, Government, etc.) Please send checks to We Make T-Shirts 2711 Lathrop Ave. Unit C Racine, WI. 53405




Artwork


Artwork should be submitted in high resolution (300 DPI) in either of the following formats: .PDF .AI .EPS .PSD .TIFF .PNG Please note that screen shots, facebook profile pic downloads, napkin sketches, business cards, and instagram posts are NOT suitable as print ready artwork. Of course, we can assist you with any of these, however, art charges will likely be applied to the quote.




Can you make me shirts today?


Depends on how busy we are. If you need shirts today (or tomorrow for that matter) please have your order together before calling or coming in. In most cases, if we can get it done, the shirt colors available will be limited to Black, White, or Sport Grey.